Customer Help

If talking to a real-life human is more your thing, you can reach out via the email below.

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

We've created simple shipping policies to ensure you get what you want, now. Free shipping on any order within Australia & NZ. All other countries are free on orders over $100AUD. International shipping rates under $100AUD are calculated via weight and updated at checkout.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long do orders take to arrive?

Our processing time is generally 24 hours. You can expect delivery confirmation and your tracking number sent to you via email within 2 business days.

General delivery times: Australia is 2-4 business days including processing. NZ is 4-6 business days including processing. Worldwide is 7-11 business days including processing. 

Where is my order?

For the most up to date information on the status of your order, you can log into your Account, and go to ‘My Orders’ to view live status updates. When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery at anytime. If you have not yet received an email notification, please be assured our online team are most likely still working hard to get your order to you. Please note tracking information may not be available online for 24 hours after placing your order.

What's the returns policy?

Cafe Racer Club guarantees unbeatable quality and most purchases are backed up by our extended 60 day free returns policy. This means that if you change your mind for any reason we'll gladly exchange any item that remains unused with tags intact - however sale items, helmets and parts are excluded and all sales are final. For defective items, please advise us via email within 7 days of delivery and the item will be replaced. If applicable, returns that are not exchanged or classified as defective, we deduct an 18% or $18 restock fee, whichever is larger up to a maximum of $99, off the refund amount. Additionally, refunds via a third-party payment such as Zip Pay, Afterpay, Laybuy, Klarna, Lattitudepay or Sezzle will attract an additional fee deduction of 10% of the total order value. Become a Friends With Benefits and we'll cover return domestic shipping, so join today!

Company Information

Is Cafe Racer Club carbon neutral?

Cafe Racer Club is committed to keeping our planet and environment healthy and our shipping is via Sendle, a 100% Carbon Neutral Delivery service. Every time we send a parcel, we offset the carbon emissions and invest in remarkable environmental projects such as regenerating precious forest, replacing old equipment with more efficient technology, or even training communities in beekeeping! This ensures we are carbon neutral which means that our net release of CO2e into the atmosphere is zero. We're proud to have partnered with Sendle, Australia’s first 100% carbon neutral delivery service, and we maintain that commitment to this day.

What's the Friends With Benefits program?

1- Join

Sign up and we'll let you know about our latest collections, sales, exclusive discounts and more. You'll instantly receive a $20 voucher and be eligible for free return shipping.

2- Earn

Great loyalty should be rewarded. Earn Rewards every time you shop, tag us on Insta posts, give reviews, and so much more. As your spend increases, so does your status and with it, greater offers.

3- Enjoy

Enjoy the exclusive Rewards & Benefits for being a Friend – birthday and anniversary Rewards, free delivery and returns and premium services.

 Join Today!

How do I join the loyalty program?

Simple. It costs nothing, register here.

How can I get free merch?

Follow us on Instagram! We giveaway monthly gift packs to our engaged followers - yes that means tag us, DM us, talk sh!t to us in the comments (you'll get it back, especially if you ride a EVM).

Can I talk to someone?

Sure, we'd love to chat! For any questions or assistance please contact our customer service department here. If you need a real person on the phone, yuk who even does that anymore, then leave your number in the message and one of our team will call you back.

Get in touch

Have questions about your order, or a general enquiry?