Help & Faqs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

If you’re not quite sure which size is right for you, refer to our size guides linked above the size selector on each product. If you're unsure if it will fit, thinking of sizing up or down, or just have a few q's, our Club Crew would love to chat!

Sure! Hit us up with any questions, concerns, or feedback. We'll try our best to get back to you within 48 hours. However, please note that inquiries sent on Fridays and over the weekend will receive a reply the following Tuesday, but possibly sooner.

To ease peace of mind on our model specific parts, we offer a 100% fitment guarantee. This means, that if the part(s) ordered do not fit the YMM of the motorcycle stated in the fitment guarantee then we will arrange return freight and refund the order in full. Universal parts are not included in this guarantee and covered under our standard T&C's.

Use of caferacerclub.com.au, and purchasing from Cafe Racer Club website, shop fronts and any associated platforms, confirms agreement by the user/customer to the Terms & Conditions of Cafe Racer Club Pty Ltd.

1- Join

Sign up and we'll let you know about our latest collections, sales, exclusive discounts and more. You'll instantly receive a $20 voucher and be eligible for free return shipping.

2- Earn

Great loyalty should be rewarded. Earn Rewards every time you shop, tag us on Insta posts, give reviews, and so much more. As your spend increases, so does your status and with it, greater offers.

3- Enjoy

Enjoy the exclusive Rewards & Benefits for being a Friend – birthday and anniversary Rewards, free delivery and returns and premium services.

 Join Today!

Simple. It costs nothing, register here.

Follow us on Instagram! We giveaway monthly gift packs to our engaged followers - yes that means tag us, DM us, talk sh!t to us in the comments (you'll get it back, especially if you ride a EVM).

Both our domestic and international shipping rates are charged by volumetric weight. However, skip the extra costs and enjoy free shipping within Australia on most orders over $150. Unfortunately our International shipping rates have no free minium. Please add the items to your cart and use the estimated shipping calculator on the cart page to see a range of shipping options that you can pick from.

We ship worldwide to most common trading countries such as USA, UK, all of Europe, most of Asia and some Pacific nations. Unfortunately we do not ship to those classified as 'high-risk' destinations by Australia Post.

If your country is missing from the checkout page or the shipping cost seems to be unusually expensive, please get in touch with us for a custom shipping rate.

We ship from Sydney Australia and aim to pick, pack, process and provide tracking numbers for all Priority & Express orders within 1-2 business days and eParcel orders within 2-4 business days. Free Standard orders are processed once per week so you can expect tracking information within 3-7 days from order date. Please be assured that as soon as your order is confirmed we are striving to get your order dispatched as soon as possible, in order of priority.

General estimated delivery times are:

NSW (+1 day for remote postcode)
Free - 8-12 business days
Standard - 5-7 business days
Priority - 3-5 business days
Express - 1-2 business days

ACT, VIC, QLD, SA (+1 day for remote postcode)
Free - 9-14 business days
Standard - 6-9 business days
Priority - 4-6 business days
Express - 1-3 business days

WA, NT, TAS (+1 day for remote postcode)
Free - 12-16 business days
Standard - 8-10 business days
Priority - 4-7 business days
Express - 2-3 business days

NEW ZEALAND
Standard - Estimated Delivery in 7-14 Days
Express - Estimated Delivery in 4-7 Days

UK / IRELAND / US / CANADA
Standard - Estimated Delivery in 12-24 Days
Express - Estimated Delivery in 7-18 Days

EUROPE
Standard - Estimated Delivery in 14-24 Days
Express - Estimated Delivery in 7-18 Days

ASIA
Standard - Estimated Delivery in 10-24 Days
Express - Estimated Delivery in 6-12 Days

REST OF WORLD
Standard - Estimated Delivery in 14-24 Days
Express - Estimated Delivery in 7-18 Days

Once your order is confirmed it begins the shipping & fulfillment process and cannot be altered or cancelled. Once the order is picked and packed you will receive an email with a courier tracking link that will allow you to track the status of your delivery at anytime, now the delivery timeframe begins. We've partnered with Auspost for our Priority & Express shipping options to provide best-in-class on-time delivery. Please note we take no responsibility for and cannot assist with delays in transit, so to guarantee the quickest possible delivery, choose express.

For the most up to date information on the status of your order, please log into your Account, and go to ‘My Orders’ to view live status updates and tracking information.

If your order has a tracking number and is still within the estimated delivery timeframe but it is missing scans or is delayed, please wait as the order is on the way and some courier sites sync delay.

If your order has no tracking number and you selected 'free' or 'standard' shipping, this order has not been allocated to the courier yet. We pick, pack and process orders in order of priority, so Priority & Express orders are processed first and depending on how busy we are this will delay 'free' and 'standard' orders a few days hence why this is written into our shipping policy. Please be patient as your order will be processed and delivered within our estimated delivery time frame.

If your order is 5 days past the expected delivery date, please lodge a 'lost my parcel enquiry' with the courier via their website using the tracking number provided. Once the enquiry has been lodged, the courier will contact us for any relevant information and we will work with the courier on your behalf. Please ensure your lost parcel enquiry has been lodged prior to contacting us as we require your enquiry number to liaise with the courier.

Cafe Racer Club guarantees unbeatable quality and most purchases are backed up by our extended 60 day returns policy which means we'll gladly exchange most items that are in the same condition that you received it, unworn or unused, with tags, and in original packaging. However, sale items, items purchased using a discount code, helmets, special order items and all motorcycle parts are excluded from this policy. The return times for those items are listed below.

For items that are received faulty, defective, damaged or incorrect, we will replace them. Please provide photo evidence of the damage or incorrect item.

For change of mind, which includes incorrect size or colour chosen, refunds are not available and can only be exchanged or credited. If the size you want to exchange to is out of stock a credit to the amount paid will be applied to your account.

MENS & WOMENS APPAREL
Full price mens and womens apparel, including jackets, jeans, tees, footwear, headwear, outerwear, jewellery and sunglasses are included in our 60 day returns policy. Please 'Initiate Return' via our online self-service portal. 

SALE MENS & WOMENS APPAREL
All sales are final and no return or refund is possible.

FULL PRICE HELMETS
As it is very easy to decide if the size of a full price helmet is incorrect, please 'Initiate Return' within 5 days of delivery via our online self-service portal. 

SALE HELMETS
All sales are final and no return or refund is possible.

FULL PRICE UNIVERSAL MOTORCYCLE PARTS
Parts are defined as anything fitted to a motorcycle. If the part arrives and you do not like the style, you have 7 days to 'Initiate Return' via our online self-service portal for a credit only. If you attempt to fit the part, no return is possible under any circumstances.

GUARANTEED FITMENT MOTORCYCLE PARTS
Guaranteed fitment parts are defined as anything fitted to a specific motorcycle as listed in the Guaranteed Fitment tab. If the part arrives and you do not like the style, you have 7 days to 'Initiate Return' via our online self-service portal for a credit only. If you attempt to fit the part and it does not fit, you must take several photos of the attempted fitment showing what does not fit, the vin number of your motorcycle, provide written detail of how you attempted the fitment and your motorcycle specifications and any aftermarket modifications. Please email customer support with all required documentation and our workshop technician will be in touch.

SALE MOTORCYCLE PARTS
All sales are final and no return or refund is possible.

SPECIAL ORDER ITEMS
Special order items are defined by the term 'special order' shown on their product page. These include but are not limited to, Special Order Rare products, Special Order Made To Order products and Special Order Handmade products. Made to Order & Handmade products are unique one-of-a-kind items that may differ from product photos. Any perceived visual 'defection' is considered part of the handmade process and is not considered faulty. All Special Order items are ineligible to be returned.

FAULTY & DEFECTIVE ITEMS
Any item received faulty, defective or damaged, please take clear photos of the item(s) and email customer support immediately. We will accept faulty, defective or damaged returns within 3 days of the delivery confirmation.

CLEARANCE & DISCOUNT CODE ITEMS
All sales are final and no return or refund is possible.

Cafe Racer Club will only cover return labels on items delivered faulty/defective/damaged and full priced items purchased by Friends With Benefits members on the Second Base Tier and above, so join today!

All clearance and end-of-line items, all orders using a discount code, all sale helmets, all electrical goods, all bulk-buy purchases (3 or more of the same product) and all price-beat sales are ineligible to be returned. Return requests for these items will be automatically denied.

If your return adheres to our policies, is unused with tags intact, in original packaging, and within the allowed time frame the following options are available:

1- EXCHANGE
We will exchange to the product of your choosing that is of the same value.

2- CREDIT
An account credit to the amount paid for that item, not including freight. Credits are valid for 3 months and available for use store wide.

3- REFUND
A refund of the amount paid for that item, not including freight, minus an 18% restock fee, refunded back to the original payment method.

Please choose one of these three options carefully as once selected and the return request initiated it cannot be changed.

Please note that online promotion discounts are applied and distributed across all eligible items in your purchase and if you return a portion of your purchase a portion of the discount will be lost.

If the item you need to return adheres to our returns policy and is within the stated timeframes, please request a return via our self-service online portal. In 5 simple steps we'll have your item returned and exchanged:

Step 1: Simply log into your Account here. You must log in with the email used during checkout.
Step 2: Select the order with the product you need to return, then click Request Return, select the reason, and in the Notes add what you are exchanging to or if you'd prefer credit.
Step 3: Submit the return and our customer service team will reply in 24-48 hours.
Step 4: Once we have reviewed your return request it will be approved or denied. If approved, you must send your item(s) within 7 days of the date of the approval email. This requires you to safely package up the items, purchase your prefered postage, pop it in the post and retain the tracking number.
Step 5: Reply to the approval email with the tracking number of your return item(s). This must be done within 7 days of the date of the approval email. If we have not received the tracking details, the return request will be cancelled and the return approval void.
Step 6: Once we have received the items, your return request will be processed in 3-5 business days and your order will be updated with the new tracking number or credit information. If we have any questions or issues we will contact you via email.

Once your return is approved, you must reply to the approval email with the tracking number of the returning item(s) within 7 days. If we have not received the tracking details within 7 days of the date on the approval email, the return request will be cancelled and the return approval void. Another return request on the order is not possible.

In very rare circumstances, returns that cannot be classified as an exchange or defective, we may approve a written refund request if sufficient evidence is provided. The request must be provided to and approved by our General Manager and is on a case by case basis. If approved, all refunds will be charged a 18% restock fee based off the amount paid for that item, excluding freight. This compensates us for our handling time, shipping costs, advertising costs and restocking time. Additionally, refunds via a third-party payment such as PayPal, Zip Pay, Afterpay, Laybuy, Klarna, Lattitudepay or Sezzle will attract an additional fee deduction of 5% based off the amount paid for that item. Shipping fees paid to us are not refundable under any circumstances. The item must be returned to us at the customers cost. Once we have received the item and the refund is approved, it will be processed in 7-10 business days.

Great, please log into your Account and initiate the return request.