Customer Help

How can we help?

FAQ

Products & ORDERING

Can I change or cancel my order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to return and exchange for a preferred style.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides linked above the size selector on each product. If you're unsure if it will fit, thinking of sizing up or down, or just have a few q's, our Club Crew love to chat! Feel free to contact us via the contact form below.

How do I fit my part?

We recommend that all products offered by Cafe Racer Club are installed by a qualified technician.

Now, we know you're all DIYers and will be fitting most of our parts yourself. Unfortunately due to various legal concerns, we cannot provide customer assistance online so depending on the part you ordered please refer to the following information.

UNIVERSAL PARTS

All universal parts do not come with instructions and it is the customers responsibility to fit the item. Our Cafe Racer Club YouTube has a range of installation videos, however they may not be applicable to your motorcycle. Therefore, if you require model specific fitment assistance, please refer to the all-knowing YouTube with your query and motorcycle details.

MODEL SPECIFIC PARTS

Most model specific parts come with fitment instructions included. If there are no instructions, please refer to the product page for an installation video.

Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How much is shipping?

Enjoy free shipping within Australia on any order $100 and over! Orders within Australia that are under $100 are charged according to weight and delivery location starting from $6.95.

International shipping rates are calculated via weight at checkout and start at $14.95

Do you ship overseas?

Yes, we ship all over the world!

International shipping rates are calculated via weight at checkout. We offer a heavily discounted standard option, however it is slow. These rates start from:

NZ - $9
UK & Ireland - $13
US & Canada- $13
Japan - $13
Hong Kong - $13
Singapore - $13
UAE - $13
Rest of World - $19

Express options are also available and are typically delivered within 1 week. These rates are calculated via weight and destination at checkout.

If your country is missing from the checkout page or the shipping cost seems to be unusually expensive, please get in touch with us for a custom shipping rate.

What is the shipping process?

Once your order is confirmed it begins the shipping & fulfillment process and cannot be altered or cancelled. Once the order is picked and packed you will receive an email with a courier tracking link that will allow you to track the status of your delivery at anytime. The pick and pack process is typically next day, however in very busy sales periods it may take a few extra days. If you have not yet received an email notification, please be assured our online team are still working hard to get your order to you. Once the tracking number is received, the delivery timeframe begins. We've partnered with Auspost for our Priority & Express shipping options to provide best-in-class on-time delivery. Please note we take no responsibility for delays in transit, so to guarantee the quickest possible delivery please choose express. 

How long do orders take to arrive?

Our processing time is generally 1 business day. You can expect delivery confirmation and your tracking number sent to you via email within 2 business days. General estimated delivery times excluding processing time are:


NSW (+1 day for remote postcode)
Standard - 3-7 business days
Priority - 2-4 business days
Express - 1-2 business days

ACT, VIC, QLD, SA (+1 day for remote postcode)
Standard - 3-8 business days
Priority - 2-5 business days
Express - 1-3 business days

WA, NT, TAS (+1 day for remote postcode)
Standard - 4-9 business days
Priority - 3-6 business days
Express - 1-3 business days

NEW ZEALAND
Standard - Estimated Delivery in 7-14 Days
Express - Estimated Delivery in 4-7 Days

UK / IRELAND / US / CANADA
Standard - Estimated Delivery in 12-24 Days
Express - Estimated Delivery in 7-18 Days

EUROPE
Standard - Estimated Delivery in 14-24 Days
Express - Estimated Delivery in 7-18 Days

ASIA
Standard - Estimated Delivery in 10-24 Days
Express - Estimated Delivery in 6-12 Days

REST OF WORLD
Standard - Estimated Delivery in 14-24 Days
Express - Estimated Delivery in 7-18 Days

Where is my order?

For the most up to date information on the status of your order, please log into your Account, and go to ‘My Orders’ to view live status updates and tracking information.

If your order is 5 days past the expected delivery date, please lodge a 'lost my parcel enquiry' with the courier via their website using the tracking number provided. Once the enquiry has been lodged, the courier will contact us for any relevant information and we will work with the courier on your behalf. Please ensure your lost parcel enquiry has been lodged prior to contacting us as we require your enquiry number to liaise with the courier. If you have any queries, please reach out to us via our contact page.

Company Information

Terms of service?

Use of caferacerclub.com.au, and purchasing from Cafe Racer Club website, shop fronts and any associated platforms, confirms agreement by the user/customer to the Terms & Conditions of Cafe Racer Club Pty Ltd.

Is Cafe Racer Club carbon neutral?

Cafe Racer Club is committed to keeping our planet and environment healthy and our shipping is via Sendle, a 100% Carbon Neutral Delivery service. Every time we send a parcel, we offset the carbon emissions and invest in remarkable environmental projects such as regenerating precious forest, replacing old equipment with more efficient technology, or even training communities in beekeeping! This ensures we are carbon neutral which means that our net release of CO2e into the atmosphere is zero. We're proud to have partnered with Sendle, Australia’s first 100% carbon neutral delivery service, and we maintain that commitment to this day.

What's the Friends With Benefits program?

1- Join

Sign up and we'll let you know about our latest collections, sales, exclusive discounts and more. You'll instantly receive a $20 voucher and be eligible for free return shipping.

2- Earn

Great loyalty should be rewarded. Earn Rewards every time you shop, tag us on Insta posts, give reviews, and so much more. As your spend increases, so does your status and with it, greater offers.

3- Enjoy

Enjoy the exclusive Rewards & Benefits for being a Friend – birthday and anniversary Rewards, free delivery and returns and premium services.

 Join Today!

How do I join the loyalty program?

Simple. It costs nothing, register here.

How can I get free merch?

Follow us on Instagram! We giveaway monthly gift packs to our engaged followers - yes that means tag us, DM us, talk sh!t to us in the comments (you'll get it back, especially if you ride a EVM).

Returns

We use a self-service returns portal, please read the T&C's below and initiate your return here.

What is the Returns policy?

Cafe Racer Club guarantees unbeatable quality and most purchases are backed up by our extended 60 day returns policy which means we'll gladly exchange most items that are in the same condition that you received it, unworn or unused, with tags, and in original packaging. However, sale items, items purchased using a discount code, helmets, special order items and all parts are excluded from this policy. The return times for those items are listed below.

For items that are received defective or incorrect, we will replace them. Please provide photo evidence of the damage or incorrect item.

For change of mind, which includes incorrect size or colour chosen, refunds are not available and can only be exchanged or credited. If the size you want to exchange to is out of stock a credit to the amount paid will be applied to your account.

MENS & WOMENS APPAREL

Full price mens and womens apparel, including jackets, jeans, tees, footwear, headwear, outerwear, jewellery and sunglasses are included in our 60 day returns policy. Please 'Initiate Return' via our online self-service portal. 

SALE ITEMS
If the item purchased was on sale, you have 7 days to 'Initiate Return' via our online self-service portal. Sale item exclusions are clearance and discount code.

CLEARANCE & DISCOUNT CODE ITEMS
All sales are final and no return or refund is possible.

FULL PRICE HELMETS
As it is very easy to decide if the size of a full price helmet is incorrect, please 'Initiate Return' within 5 days of delivery via our online self-service portal. 

SALE HELMETS
All sales are final and no return or refund is possible.

UNIVERSAL MOTORCYCLE PARTS
Parts are defined as anything fitted to a motorcycle. If the part arrives and you do not like the style, you have 7 days to 'Initiate Return' via our online self-service portal for a credit only. If you attempt to fit the part, no return is possible under any circumstances.

GUARANTEED FITMENT MOTORCYCLE PARTS
Guaranteed fitment parts are defined as anything fitted to a specific motorcycle as listed in the Guaranteed Fitment tab. If the part arrives and you do not like the style, you have 7 days to 'Initiate Return' via our online self-service portal for a credit only. If you attempt to fit the part and it does not fit, you must take several photos of the attempted fitment and vin number, provide written detail of how you attempted the fitment and your motorcycle specifications and any aftermarket modifications. Please email customer support with all required documentation and our workshop technician will be in touch.

SPECIAL ORDER ITEMS
Special order items are defined by the term 'special order' shown on their product page. These include but are not limited to, Special Order Rare products, Special Order Made To Order products and Special Order Handmade products. Any perceived visual 'defection' is considered part of the handmade process and is not considered faulty. These are ineligible to be returned unless delivered damaged.

FAULTY & DEFECTIVE ITEMS
For any item received faulty or defective, you have 7 days to 'Initiate Return' via our online self-service portal. 

Cafe Racer Club will only cover return labels on items delivered faulty/defective and full priced items purchased by Friends With Benefits members on the Second Base Tier and above, so join today!

What items are ineligible for a return?

All clearance and end-of-line items, all orders using a discount code, all sale helmets, all electrical goods, all bulk-buy purchases (3 or more of the same product) and all price-beat sales are ineligible to be returned. Return requests for these items will be automatically denied.

I need to return my item, what are my options?

If your return adheres to our policies, is unused with tags intact, in original packaging, and within the stated time frame for the item as listed in the 'How long do I have to return my item' tab, the following options are available:

1- EXCHANGE
We will exchange to the product of your choosing that is of the same value.

2- CREDIT
An account credit to the amount paid for that item, not including freight. Credits are valid for 3 months and available for use store wide.

3- REFUND
A refund of the amount paid for that item, not including freight, minus an 18.5% restock fee, refunded back to the original payment method.

Please choose one of these three options carefully as once selected and the return request initiated it cannot be changed.

How do I initiate a return?

If the item you need to return adheres to our returns policy and is within the stated timeframes, please request a return via our self-service online portal. In 5 simple steps we'll have your item returned and exchanged. 


Step 1: Simply log into your Account here. You must log in with the email used during checkout.
Step 2: Select the order with the product you need to return, then click Request Return, select the reason, and in the Notes add what you are exchanging to or if you'd prefer credit.
Step 3: Submit the return and our customer service team will reply in 24-28 hours.
Step 4: Once we have reviewed your return request it will be approved or denied. If approved, you must send your item(s) within 7 days of the date of the approval email. This requires you to safely package up the items, purchase your prefered postage, pop it in the post and retain the tracking number.
Step 5: Reply to the approval email with the tracking number of your return item(s). This must be done within 7 days of the date of the approval email. If we have not received the tracking details, the return request will be cancelled and the return approval void.
Step 6: Once we have received the items, your return request will be processed in 48-72 hours and your order will be updated with the new tracking number or credit information. If we have any questions or issues we will contact you via email. 

Returns to be addressed to:
CAFE RACER CLUB
RETURNS (CRC#your order number)
Unit 3 / 47-53 Moxon Rd, Punchbowl, NSW, 2196

Once my return is approved, how long do I have to return my item?

Once your return is approved, you must reply to the approval email with the tracking number of the returning item(s) within 7 days. If we have not received the tracking details within 7 days of the date on the approval email, the return request will be cancelled and the return approval void. Another return request on the order is not possible.

What fees apply if I require a refund?

In very rare circumstances, returns that cannot be classified as an exchange or defective, we may approve a written refund request if sufficient evidence is provided. The request must be provided to and approved by our General Manager and is on a case by case basis. If approved, all refunds will be charged a 20% restock fee based off the amount paid for that item, excluding freight. This compensates us for our handling time, shipping costs, advertising and restocking time. Additionally, refunds via a third-party payment such as PayPal, Zip Pay, Afterpay, Laybuy, Klarna, Lattitudepay or Sezzle will attract an additional fee deduction of 5% based off the amount paid for that item. Shipping fees paid to us are not refundable under any circumstances. The item must be returned to us at the customers cost. Once we have received the item and the refund is approved, it will be processed in 7-10 business days.

I've read the T&C's and want to initiate a return.

Great, pease log into your Account and initiate the return request.

INITIATE A RETURN

All returns must be done via this self-service returns portal

STILL NEED HELP?

Our online support is available Monday-Thursday, please include a detailed message and we'll be in touch as soon as possible. Please note that during busy periods it may take up to 72 hours to receive a reply.

GET 'EM WHILE THEY'RE HOT