Shipping & Returns
It can get complicated, but we've tried to cut through the noise with simplified shipping rates. Cafe Racer Club offers free shipping on any order within Australia & NZ and free shipping to most international locations on any order over $100AUD. Plus most orders are backed up by our extended 60-day return policy! Need to know more, here's the answers to the most common questions about our shipping and returns policies. For anything not answered, get in touch.
How much does shipping cost?
We've created simple shipping policies to ensure you get what you want, now! Free shipping on any order within Australia & NZ and to most international locations on any order over $100AUD. International shipping rates under $100AUD are calculated via weight and updated at checkout.
Is Cafe Racer Club carbon neutral?
Cafe Racer Club is committed to keeping our planet and environment healthy and our shipping is via Sendle, a 100% Carbon Neutral Delivery service. Every time we send a parcel, we offset the carbon emissions and invest in remarkable environmental projects such as regenerating precious forest, replacing old equipment with more efficient technology, or even training communities in beekeeping! This ensures we are carbon neutral which means that our net release of CO2e into the atmosphere is zero. We're proud to have partnered with Sendle, Australia’s first 100% carbon neutral delivery service, and we maintain that commitment to this day.
How long do orders take to arrive?
Our processing time is generally 24 hours. You can expect delivery confirmation and your tracking number sent to you via email within 2 business days.
General delivery times: Australia is 2-4 business days including processing. NZ is 4-6 business days including processing. Worldwide is 7-11 business days including processing.
How do I track my order?
For the most up to date information on the status of your order, you can log into your Account, and go to ‘My Orders’ to view live status updates. When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery at anytime. If you have not yet received an email notification, please be assured our online team are most likely still working hard to get your order to you. Please note tracking information may not be available online for 24 hours after placing your order.
What's your returns policy?
Cafe Racer Club guarantees unbeatable quality and most purchases are backed up by our extended 60 day free returns policy. This means that if you change your mind for any reason we'll gladly exchange any item that remains unused with tags intact - sale items excluded. For defective items, please advise us via email within 7 days of delivery and a full refund will be issued. Please allow 5-7 business days for the refund to be processed. For returns that are not exchanged or classified as defective, we deduct an 18% or $18 restock fee, whichever is larger up to a maximum of $99, off the refund amount. Additionally, refunds via a third-party payment such as Zip Pay, Afterpay, Laybuy, Klarna, Lattitudepay or Sezzle will attract an additional fee deduction of 8% of the total order value, as this is what it costs us to process your payment. Become a RacerClub Member and we'll cover return domestic shipping, so join today!
What are RacerClub Member perks?
Sign up and we'll let you know about our latest collections, sales, exclusive discounts and more. You'll instantly receive a $20 voucher and be eligible for free return shipping.
Great loyalty should be rewarded. Earn Rewards every time you shop. As your spend increases, so does your status and with it, greater offers.
Enjoy the exclusive Rewards & Benefits for being a member – birthday and anniversary Rewards, free delivery and returns and premium services.
How do i become a RacerClub Member?
Simples. It costs nothing, register here.
How can I get free merch?
Follow us on Instagram! We giveaway monthly gift packs to our engaged followers - yes that means tag us, DM us, talk sh!t to us in the comments (you'll get it back, especially if you ride a Honda).
Can I talk to someone?
Sure, we'd love to chat! For any questions or assistance please contact our customer service department here. If you need a real person on the phone, yuk who even does that anymore, then leave your number and one of our team will call you back.